Privacy Policy

1. Scope of this Policy

This privacy policy (the "Policy") describes how San Francisco Tensor Company (the "Company", "Our", "We", or "Us"), collects, uses, and shares your Personal Information in the course of your visiting the our website (https://sf-tensor.com) (the "Website") and/or using our services ("Services"). For ease of reading, all references to Services include the Website.

Geographic Restrictions: Our Services are not available to residents of the European Union. By using our Services, you represent that you are not located in or a resident of these jurisdictions. While we do not serve individuals covered under the GDPR, we extend GDPR-equivalent privacy rights to all users regardless of location, as described in this Policy.

"Personal Information" is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. This may include, without limitation, your name, email address, mailing address, telephone number, IP address, and account credentials.

We may update this Privacy Policy from time to time, in our sole discretion. Material changes will be notified via email or prominent notice on our Website at least 30 days before taking effect. We will post an updated Privacy Policy on the Website with a new "Last Updated" date.

2. Personal Information We Collect and How We Collect It

We collect Personal Information from you in several ways, as described below.

A. Personal Information You Provide Us Directly

We may collect Personal Information you provide to us in connection with the following activities:

Visiting Our Website. We may collect Personal Information when you submit a web form or otherwise interact with the Website, and may ask for your name, email address, and phone number.

Account Information. When setting up your account, you may provide Personal Information including, without limitation, your name, mailing address, email address, username, and password when setting up your log-in credentials.

Communications with Us. Together with our service providers, we may collect Personal Information when you communicate with us including, without limitation, through email, phone, or the Website.

Identity Verification. Together with our service providers, we may collect Personal Information including, without limitation, your name, phone number, mailing address, email address, birth date, tax identification number, and government-issued identification documents to comply with applicable law before granting you access to the Services. If you are a business, together with our service providers, we may collect additional information including, without limitation, your business' name (including any alias names you may do business under), tax identification number, website, date of formation, and jurisdiction of formation. We will not use this information for any purpose but for billing and verifying your identity. We do not retain your government-issued identification documents on our systems once we have verified your identity.

Payment Information. At the time you set up your account and/or when you purchase any Services from us, a third-party payment processor will collect and store your billing address and payment information (i.e., credit card or bank account information).

Marketing Events, Conferences and Trade Shows. We may collect Personal Information from individuals when We host or attend conferences, trade shows, or other marketing events.

Job Applications. If you apply for a job with us, we will collect any Personal Information you provide in connection with your employment application, which may include your resume, cover letter, employment history, education, and references.

Surveys. We may ask you to participate in surveys. If you agree to do so, we may collect Personal Information from you in connection with your participation in the survey.

B. Personal Information Collected Automatically

We may automatically collect the following information when you use our Services:

Log & Device Data. When you access our Services, together with our service providers, we may automatically collect certain information ("Log Data") including information that your browser or device sends whenever you visit our Website. Log Data may include information such as your internet protocol address ("IP Address"), internet service provider, browser type and version, device type, operating system, mobile network carrier, and location information such as location information derived from an IP Address and general geo-location information.

Usage Data. Together with our service providers, we may collect information regarding your use of our Services, which may include the pages you visit, the duration of your visit, what you search for, what content you interact with, clickstream data, and other information about how you use Our Services.

Cookies and Similar Technologies. Together with our service providers, we may use cookies, pixels, web beacons, and similar tracking technologies to collect information about your browsing activities:

Cookies: Small pieces of data stored on your device to identify you and remember your preferences to make your browsing experience more personalized.
Pixel Tags/Web Beacons: Small pieces of code embedded in the Services or in emails we send you to help us learn about your use of Our Services and engagement with our communications and advertising.
Local Storage: Technology that allows us to store information locally on your device.

Types of Cookies We Use:

Essential Cookies: Required for the Services to function properly
Analytics Cookies: Help us understand how visitors use our Services
Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance

Managing Cookies: Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our Services may not function properly. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

C. Personal Information Collected From Third Parties

We may also collect information about you from third parties, including:

Public Databases: Including your name, address, email address, phone number from publicly available records and databases
Sanctions Lists: Information from sanctions lists maintained by public authorities, such as the United Nations Sanctions List and the United States Office of Foreign Assets Control
Professional Networks: Public employment profiles from professional networking sites
Data Brokers: Commercial data from third-party data brokers and marketing partners
Service Providers: Information from third-party service providers we use to conduct surveys, verify identities, or provide other services
Business Partners: Information from our business partners with whom you interact

3. Categories of Personal Information, Sources, and Uses

The following table describes the categories of Personal Information we collect, the sources from which we collect it, our business and commercial purposes for collection, and the categories of third parties with whom we share it:

Note: We do not ever sell or share your Personal Information for monetary consideration.

3.1. Identifiers

Examples: Name, email, address, phone, IP address, account credentials
Sources: You, automatic collection, third parties
Business/Commercial Purpose: Account creation, service delivery, customer support, fraud prevention
Third Parties Shared With: Service providers, business partners, affiliates
Sold/Shared: No

3.2 Customer Records

Examples: Billing address, payment information, purchase history
Sources: You, service providers
Business/Commercial Purpose: Payment processing, account management
Third Parties Shared With: Payment processors, service providers
Sold/Shared: No

3.3. Protected Classifications

Examples: Birth date, government ID
Sources: You
Business/Commercial Purpose: Identity verification, legal compliance
Third Parties Shared With: Service providers, verification vendors
Sold/Shared: No

3.4. Commercial Information

Examples: Purchase history, services used
Sources: You, automatic collection
Business/Commercial Purpose: Service delivery, analytics, marketing
Third Parties Shared With: Service providers, analytics providers, affiliates
Sold/Shared: No

3.5. Internet/Network Activity

Examples: Browsing history, search history, interactions with Services
Sources: Automatic collection
Business/Commercial Purpose: Service improvement, analytics, fraud prevention
Third Parties Shared With: Service providers, analytics providers
Sold/Shared: No

3.6. Geolocation Data

Examples: General location from IP address
Sources: Automatic collection
Business/Commercial Purpose: Service delivery, fraud prevention, analytics
Third Parties Shared With: Service providers, analytics providers
Sold/Shared: No

3.7. Professional Information

Examples: Employment history, job application materials
Sources: You
Business/Commercial Purpose: Recruitment and hiring
Third Parties Shared With: Service providers, recruiting partners
Sold/Shared: No

3.8. Inferences

Examples: Preferences, characteristics, behavior patterns
Sources: Automatic collection, derived data
Business/Commercial Purpose: Personalization, marketing, analytics
Third Parties Shared With: Service providers, analytics providers
Sold/Shared: No

4. How We Use Personal Information

We use Personal Information for the following purposes:

A. Providing Services

Create and manage your account
Provide you with access to Our Services
Process transactions and payments
Provide customer support and respond to your inquiries
Share information with our service providers necessary to provide Services to you
Authenticate your identity and prevent fraud
Process your employment application if you apply for a job with us

B. Administrative and Business Operations

Enhance, improve, and develop Our Services
Develop new products and services
Measure engagement and interest in Our Services
Conduct analytics and research
Quality control and debugging to identify and repair errors in our Services
Protect against fraudulent, malicious, deceptive, or illegal activity, and prosecute those responsible
Network and information security and detection of security incidents
Enforce our contractual obligations and/or policies
Comply with legal obligations and requests from law enforcement
Verify your identity in connection with any request to exercise your privacy rights
Create anonymized and/or aggregated information that cannot reasonably identify you

C. Marketing and Communications

Send you marketing emails and promotional communications
Send invitations to conferences, events, and trade shows
Request your participation in surveys
Deliver targeted advertising based on your interests and activities

You may opt-out of marketing communications at any time by following the unsubscribe instructions in our emails, adjusting your account preferences, or contacting us at privacy@sf-tensor.com.

We may also use Personal Information for other purposes with your consent or as you otherwise instruct us.

E. Other Purposes

We may use your Personal Information for purposes as permitted by applicable law.

We may share your Personal Information with third parties in the following ways:

A. Service Providers and Data Processors

We share your Personal Information with third-party service providers and data processors that perform services on our behalf under written contracts that require them to maintain the same level of data protection as required by this Privacy Policy. These contracts impose equivalent obligations to protect your Personal Information and restrict their use of your data to the purposes for which it was shared. These service providers may include:

Cloud hosting and storage providers
Payment processors
Customer support platforms
Analytics and data analysis providers
Marketing and advertising platforms
Identity verification and fraud prevention services
Email service providers
Technology support and maintenance providers

B. Business Partners

We may share your Personal Information with business partners that support us in providing Services to you. All business partners are contractually required to maintain equivalent data protection standards and use your Personal Information only for the purposes specified in their agreements with us.

C. Other Users and Third-Party Services

We may share your Personal Information with other users of our Services that you may interact with, including information necessary to provide Services.

We may share your Personal Information with third-party websites, applications, products, technologies, and services that you choose to interact with ("Third-Party Service Providers"). Personal Information shared with a Third-Party Service Provider will be processed subject to the Third-Party Service Provider's privacy policy. We require Third-Party Service Providers to maintain appropriate data protection measures through contractual agreements.

D. Corporate Affiliates

We may share your Personal Information with our corporate affiliates and subsidiaries for business purposes consistent with this Privacy Policy. Our affiliates are subject to the same data protection requirements outlined in this Policy.

E. Advertising Partners

We may share your Personal Information with third-party advertising partners who are contractually obligated to protect your data with equivalent safeguards. These partners may use technology to collect information regarding your activities and device. This information may include, without limitation, your IP Address, cookie identifiers, web pages visited, and time of day, which may be used to provide personalized advertisements to you.

Note: We do not "sell" Personal Information as defined by applicable state privacy laws. We may "share" Personal Information for cross-context behavioral advertising purposes. You have the right to opt-out of such sharing as described in Section 7.

F. Legal Compliance and Protection

We may share your Personal Information if we have a good faith belief that doing so is required or necessary to:

Comply with a request from law enforcement, national security requests, or legal process (including court orders or subpoenas)
Protect your, our, or others' rights, property, or safety
Enforce our contracts or policies
Collect any amounts owed to us
Assist with an investigation or prosecution of suspected or actual illegal activity

G. Corporate Transactions

We may share your Personal Information if we are involved in a transaction that results in a change in control of the Company including, without limitation, an acquisition, bankruptcy, financing, merger, reorganization, receivership, purchase or sale of assets, transfer of services to another service provider, or other corporate transaction. Any successor entity will be bound by the terms of this Privacy Policy.

6. Sensitive Personal Information

We collect the following categories of Sensitive Personal Information:

Tax Identification Numbers: For identity verification and tax compliance
Government-Issued Identification: For identity verification
Account Credentials: Username and passwords to access your account

We use and disclose Sensitive Personal Information only for purposes permitted by applicable law, including:

Performing services you requested
Preventing, detecting, and investigating security incidents
Resisting malicious, deceptive, fraudulent, or illegal actions
Ensuring physical safety
Short-term, transient use
Verifying or maintaining the quality of our Services
Legal compliance and obligations

We do not use or disclose Sensitive Personal Information for purposes of inferring characteristics about you.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information. We extend the following rights to all users regardless of location, as described in this Policy. These rights include:

A. Right to Know/Access

You have the right to request that we disclose:

The categories of Personal Information we collected about you
The categories of sources from which we collected your Personal Information
Our business or commercial purpose for collecting or sharing Personal Information
The categories of third parties with whom we share Personal Information
The specific pieces of Personal Information we collected about you

B. Right to Correction

You have the right to request that we correct inaccurate Personal Information we maintain about you.

C. Right to Deletion

You have the right to request that we delete Personal Information we collected from you, subject to certain exceptions required by law or if we have a reasonable fear of litigation.

We may still retain certain Personal Information for the purposes of compliance with legal obligations (e.g., tax compliance) and in aggregated or anonymized form.

D. Right to Opt-Out of Sale/Sharing

You have the right to opt-out of the "sale" or "sharing" of your Personal Information. While we do not sell Personal Information for monetary consideration, we may share it for cross-context behavioral advertising. You can opt-out by:

Emailing us at privacy@sf-tensor.com
Enabling a universal opt-out mechanism such as the Global Privacy Control (GPC)

E. Right to Limit Use of Sensitive Personal Information

You have the right to limit our use and disclosure of your Sensitive Personal Information to only what is necessary to provide our Services.

Note: We do not utilize your Sensitive Personal Information for any purpose beyond what is necessary to provide our Services.

F. Right to Data Portability

You have the right to request a copy of your Personal Information in a portable and readily usable format.

G. Right to Opt-Out of Automated Decision-Making

We do not engage in automated decision-making that produces legal or similarly significant effects. If we do so in the future, you will have the right to opt-out.

H. Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not:

Deny you goods or services
Charge you different prices or rates
Provide you a different level or quality of goods or services
Suggest that you will receive a different price, rate, level, or quality of goods or services

However, we may offer financial incentives for the collection, sale, or retention of your Personal Information, provided such incentives are reasonably related to the value of your Personal Information.

8. How to Exercise Your Rights

To exercise any of the rights described above, please:

Email: privacy@sf-tensor.com (Subject: Privacy Rights Request)
Mail: San Francisco Tensor Company, Privacy Rights Request, 2261 Market Street STE 85977, San Francisco, CA 94114

What We Need From You:

To verify your identity and process your request, we may ask you to provide:

Your full name
Email address associated with your account
Phone number (if applicable)
Information about your recent interactions with our Services

Authorized Agents: You may designate an authorized agent to submit a request on your behalf. The authorized agent must provide proof of authorization, and we may require you to verify your identity directly with us.

Response Timeline: We commit to responding to your request within 30 days of receipt. If we need additional time (up to 60 days total), we will notify you of the reason and extension period.

Appeals: If we deny your request, you have the right to appeal our decision. You may submit an appeal by emailing privacy@sf-tensor.com with "Privacy Rights Appeal" in the subject line.

Depending on your country of residence, you may have additional rights to appeal our decision.

9. How Long We Retain Your Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including:

Account Information: For the duration of your account plus as required by applicable law for tax, accounting, and legal purposes (but at least 6 months)
Transaction Records: As required by applicable law for accounting and tax purposes (typically 7 years)
Communications: For 3 years after the last communication
Marketing Information: Until you opt-out or we no longer use it for marketing purposes
Job Applications: For 1 year after application submission.
Legal Compliance: As required by applicable law, regulation, or legal process

We may retain anonymized or aggregated information indefinitely.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Access controls and authentication requirements
Regular security assessments and audits
Employee training on data protection
Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.

Data Breach Notification: In the event of a data breach that affects your Personal Information, we commit to notifying you without unreasonable delay as required by applicable law.

11. International Transfers of Personal Information

We and our service providers transfer, store, and process your Personal Information in the United States, which may have data protection laws different from the country in which you live. All such transfers are conducted in compliance with applicable laws and with appropriate contractual safeguards to ensure your Personal Information receives equivalent protection.

By using our Services, you acknowledge and consent to the transfer of your Personal Information to the United States and other jurisdictions where we or our service providers operate.

12. Children's Privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect Personal Information from anyone under 18 years of age. If you are a parent or guardian and believe that your child has provided Personal Information to us, please contact us at privacy@sf-tensor.com, and we will delete such information from our systems.

13. Third-Party Websites and Services

The Services may contain links to other websites and applications, or other websites and applications may contain links to the our Website. These third-party sites are not controlled by us. We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

14. Jurisdictional Rights

14.1. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Shine the Light Law: California residents may request information about our disclosure of Personal Information to third parties for direct marketing purposes. To make such a request, please contact us at privacy@sf-tensor.com with the subject line "Shine the Light Law Request".

Global Privacy Control: We honor Global Privacy Control (GPC) signals as an opt-out of sale/sharing of Personal Information.

Financial Incentives: We do not currently offer financial incentives for the collection or retention of Personal Information. If we do so in the future, we will provide you with notice and obtain your opt-in consent.

14.2. Other State Privacy Rights

Virginia, Colorado, Connecticut, and Utah Residents: If you are a resident of Virginia, Colorado, Connecticut, or Utah, you have similar rights to those described in Section 7, including rights to access, correct, delete, and opt-out of targeted advertising and the sale of Personal Information. You also have the right to appeal our decision if we deny your request.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make material changes, we will:

Update the "Last Updated" date at the top of this Policy
Post the updated Policy on our Website
Notify you via email or prominent notice on the Website at least 30 days before the changes take effect

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions regarding this Policy, wish to exercise your privacy rights, or need to contact us for any other privacy-related matter, please reach out to us:

Email: privacy@sf-tensor.com
Mail: San Francisco Tensor Company
Attn: Privacy Officer
2261 Market Street STE 85977, San Francisco, CA 94114

For privacy rights requests, please include "Privacy Rights Request" in the subject line of your email or on your mailed correspondence.